Siit Request Management

Request Management

Resolve requests automatically with complete operational context.

How it works

  1. Submit request

    • Slack
    • Microsoft Teams
    • Email
    • Siit Portal

  2. Unify data

    • HRIS
    • MDM
    • IAM
    • Ticketing

  3. Execute workflows

    • App access workflow
    • Onboarding workflow
    • Password reset workflow
    • Customizable workflows

  4. Measure impact

    • Dashboard Analytics
    • SLA Performance
    • Satisfaction Survey
    • Additional metrics and reports

Key Capabilities

Unified operational data

Every request includes employee role, manager, equipment, permissions, and history.

Automatic resolution

AI follows your playbooks to resolve requests—password resets in Active Directory.

Omnichannel support

Requests from Slack, Teams, email, or portal flow into one unified inbox.

Human + AI for complex requests

When requests need human judgment, your team gets complete context and AI assistance.

Complete visibility and control

Track resolution rates, costs, SLA performance, and bottlenecks in real-time.

Works with your existing stack

One platform, complete context. Siit connects to your HRIS, MDM, IAM, and communication tools so every request has full context from across your stack, enabling instant, accurate resolutions without jumping between systems.